Our track record of service delivery that accomplishes business objectives, strategic and tactical expectations sets us apart. Our primary goal is to provide the best services in compliance with Service Level Agreement (SLA) and execute the services with absolute precision.
HYBRID OR VIRTUAL DELIVERY MODEL
Our hybrid or virtual service delivery model exquisitely meet the needs and demands of our customers IT services. The onsite-remote-offshore model helps us deliver 24x7 support with expert resources at a cost-optimized price point.
On-site we gather client’s requirements and project specifications. Design & discuss project plans including design, implementation, and post-implementation support. Effectively communicate progress of projects through status meetings and best project management practices.
Our team of experts, offshore, works on the analysis and design of the clients’ requirements. They devise and execute a strategic plan to deliver the desired outcome based on the specifications. They offer continued support by coordinating with the onsite team.
Our service delivery teams are located in Texas, Denver, Washington DC, New Jersey and Pune, India. We service 24x7x365 and our delivery processes and tracking mechanisms ensure seamless handoff between business and technical teams.
STRATEGIC OBJECTIVES OF DELIVERY
- Adhere to the best industry standards for continuous and undisruptive delivery and 24x7 support.
- Maximize value at the best cost.
- Industry Best Practices metrics in execution and knowledge management.
- Compliance to best Quality Assurance.
- Flexible and Agile Service Models catering to current and future needs.
S³ (SUNSET SUPPORT SERVICES)
Sunset Support Services assists companies to sunset their legacy systems and help them transition to new business systems. We understand that companies outgrow the current business systems for a variety of reasons and the need to overhaul the IT landscape based on strategic roadmap by the leadership that may require drastic changes. Our approach to sustainment is both cost-effective and supportive of the future roadmap. In short, this can be the “bridge” that connects the present and future when it comes to IT services.
